Tugas 4. Softskill Bahasa Inggris Bisnis 1, Claim Letter

Tugas 4. Softskill Bahasa Inggris Bisnis 1, Claim Letter

YUSUP MOYA YANUAR

2C214622

3EB32

CLAIM LETTER

Manda Furniture

Diponogoro Street, Number 15, Semarang

Phone: 0813599292 Fax: (021) 3211123

Email: mandafur@gmail.com

January 13th, 2017

Mr. Sadewa

PT. KINDERJOY

Duren Sawit street, Number 15

Bandung

Dear Sir,

Through this letter we would like to inform you that our orders had arrived. Our orders are:

1. 4 sets sofa and table European style

2. 4 sest sofa and table Asian style

3. A set of computer table with accesoris

4. 3 sets study table

However, after we checked the products you sent us, there are some damages of some furnitures. The damages are:

1. The damaged of the computer table

2. The damaged of three chairs of study table

We are not sure whether the damaged has been caused by poor handling or wrong packing. But, we already mentioned before that we required our orders to be handled with care. Eventhough we received our orders in time, but we can not accept the damaged products.

We will send back the damages products to your company. We hope we will receive the replacements within a week.

Thank you for your concern.

Sincerely,

Yusup Moya